Frequently Asked Questions



Are discounted rates available at the hotel?

Discounted hotel rates are available exclusively to NCE Summer Leadership Institute attendees at Ritz-Carlton St. Louis hotel. The discounted rate is $179 single/double plus tax. Discounted rates are subject to availability. Online & call in hotel bookings will be available on or before June 16, 2017.

When will my credit card be charged a deposit? 

The hotel will charge one night room & tax as a guarantee for your reservation at the time the reservation is made.  Final payment for the remainder of your stay will be collected upon departure and billed to the credit card given at check-in on your arrival day.

What is the hotel cancellation policy?  

If you fail to cancel your sleeping room at least 3 days prior to your arrival or if you fail to check into the hotel on your scheduled arrival date, the hotel will charge your credit card on file one-night room & tax as a late cancellation fee

When do I get a confirmation number? 

An immediate confirmation number will be populated upon completion of booking your room.  A confirmation email will be sent within 30 minutes of booking.

 Do I have to pay a hotel resort fee? 

No, there is not a resort fee.

 What is included in my room cost? 

Complimentary internet in your guestroom & meeting space.  Access to the fitness center.

 What are the hotel check-in and check-out times?

Check-in time is at 4:00 p.m. check-out time is at 12:00 a.m.  Early check-in and late-check-out times can be requested and will be granted based on availability.



What is the closest airport?

Attendees are responsible for transportation costs to and from the St. Louis Lambert Airport (code: STL), which is the major airport in St. Louis, MO. Visit St. Louis Lambert International Airport for more information.

How do I get from the airport to the hotel?
There are many different transportation options in St. Louis, including Shuttle Service, Taxis, Light Rail, Uber and car rentals.

GO BEST Express Shuttle Service:

Discounted Airport-to-Hotel Shuttle Transportation

The 2017 NCE Summer Leadership Institute and GO BEST Express have partnered together to provide convenient shared ride shuttle service to/from the airport and local hotels. Between the reliable and friendly chauffeurs, the clean vans, and amazing rates, there’s no other way to GO than with the BEST!

The cost is $22.00 one way per person or $39.00 round trip per person to/from The Ritz-Carlton.

CLICK HERE to receive 10% off for 2017 NCE Summer Leadership Institute attendees only!

Discount rate ONLY available by booking through the provided link. Reservations are made on the spot at the counter will be subjec to standard rate of $45 roundtrip.

Go Best Express is located on the baggage claim level, exit 12.  Customer Service Representatives are available 24 hours a day. Go Best Express offers shared ride shuttles.  They depart the Airport approximately every 30 minutes between 6 am and 10 pm and begin servicing routes to the airport at 4 am. Accessible transfers can be set-up through Go Best Express but must be set up in advance as they do not offer these services on-site.


The cost is approximately $25 to 30 one-way to/from The Ritz-Carlton Hotel.

Taxi locations are located in the following areas:


Light Rail (MetroLink):

The MetroLink is located 1 block from the Ritz Carlton.

MetroLink is the St. Louis metropolitan region’s light rail system.

MetroLink is the St. Louis metropolitan region’s light rail system.

MetroLink has 37 stations and stretches 46 miles. It serves several municipalities in St. Louis County, Missouri, St. Clair and Monroe Counties in Illinois, and the City of St. Louis.  Advance fare required.  The MetroLink locations at the St. Louis Lambert Airport are:

MetroLink Station Terminal 1 is at Exit Door 1, Ticketing Level, east of all ticket counters.

MetroLink Station Terminal 2 is at Exit Door 12, through the parking garage.



What are the average temperatures in St. Louis in July?

High Temperature – 90°F

Low Temperature – 72°F

Where can I find more information about visiting St. Louis?

St. Louis Visitor Center:  https://explorestlouis.com/

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